Job Details
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Job title |
Technical Support/Internal Sales |
|
Salary |
£14500 |  |
Location |
Burgess Hill | |
Position type |
Permanent | |
Employer/Agency |
PRS | |
Job details |
DescriptionA great opportunity for a strong communicator who can build relationships with clients and customers to join this successful company based in Burgess Hill.
Key Duties - Providing written and verbal quotations and specifications to retailers and wholesalers - Quotations to be responded to on the same day unless otherwise agreed with Financial Director. - Maintain an Excel database on quotes given either in writing or verbal and ensure that chasing of this business is done within agreed timescales - Offering technical support and after sales service over the phone to retailers, installers and end users. This will be in the form of telephone calls and verbal quotes plus plans and drawings faxed or posted in. - To assist members of the public in the programming of digital thermostat / timers. • Organising customer’s repair visits, keeping good records and liaising with MD as to when the repairs can be carried out. Ensure that customers are kept informed at all times. • Use ACT to check callers’ telephone numbers and ensure that we are speaking with the correct outlet. Skills / Qualities · The ideal candidate should have excellent communication skills, a strong understanding of customer service with ideally some experience of sales / telesales. - Be numerate and literate with good IT skills - To be polite and respectful in all matters; and to demonstrate professionalism, honesty and integrity in all matters of a confidential nature. - The candidate should be able to demonstrate very good attention to detail and be adept at problem solving. - A fast learner who can work under pressure to deadlines and who is able to work individually and as part of a team. The salary will be negotiable according to experience / ability and could range from £12,500 to £14,500. For more information please contact Julie Fretwell at PRS Appointments. |
|
Reference |
JE/15029 | |
