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Please find below brief details of the course in which you are interested. To view full details and check the range of courses available click on the button below.
Course title |
Customer Service Training |
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Location |
West Kent College - Various | |
Course length |
1 day | |
Type of course |
Part Time | |
Start date |
By arrangment | |
Course details |
Tailored to your needs, this course focuses on improving confidence and competence when dealing with customers inside and outside of your organisation.
This course will be practical and interactive and can be tailored to your specific needs. Course Content: • Defining customer care • Obstacles to good customer service • Rapport through good communication skills • Handling complaints with empathy and efficiency • Gaining personal confidence in your customer service role • Caring for yourself • NLP circle of excellence To discuss your needs and to arrange a course please telephone Mike Garofalo on : 01732 374040. |
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Fees |
£120 | |
Reference |
JE/Customer service - FCR | |
